Industry-first palletised freight product for home deliveries

H&M Distribution is a leading member of Palletways, an Imperial Group company, and Europe’s largest and fastest-growing express palletised freight network has launched the industry’s first dedicated palletised freight product specifically for home deliveries.

The new Pallets to Consumers (P2C) service aims to improve the efficiency of deliveries and is for companies who specifically sell their products to end customers and require a reliable delivery partner to deliver to residential addresses. These companies can integrate their systems and website with Palletways’ platforms to offer a seamless service and provide their customers with a set of delivery options that provides flexibility, choice and enhances their delivery experience.

One of the main benefits of P2C that offers this flexibility and choice is the new industry-first digital book-in platform. As soon as their pallet arrives at the delivery depot, every recipient who has booked a standard economy service will be informed via email and SMS when to expect their delivery. With this notification, they will be provided with a link that offers them the option to change their delivery timeframe and date if they won’t be available for the original book-in. The fact they can do this via the platform after receiving the notification provides them with more convenience and choice than has ever been offered before from the palletised freight industry.

Dean Woodyer managing director at H&M Distribution said:

“The main driver behind the growth of B2C deliveries is e-commerce and there are correlations between the increasing number of people shopping online and the growth in delivering palletised goods to residential addresses. 

“We know there’s the expectation that products ordered online should be delivered to customers at a time to suit them, rather than having to wait around. It’s important there are as few barriers to purchase as possible so, delivery flexibility and convenience is now becoming an important part of the overall buying experience.

“We’ve spent many years meeting the transportation needs of B2C companies from DIY equipment to garden supplies, home accessories to furniture. We have robust processes in place along with unrivalled service excellence to ensure that retailers looking for a reliable, capable partner can now use H&M’s P2C service to deliver products safely to customers’ homes.”