Achieving our BSI ISO 9001 certification is superb news and means our customers have complete assurance that H&M Distribution operates to the highest quality standards and that all regulatory requirements and to demonstrate continuous improvement.
One of the new parts of ISO 9001 is to continually examine the risks and opportunities for improvement and to put in place operational controls to effectively manage and measure our performance.
It also helps us measure our customer's satisfaction and enables us to continually improve our processes to ensure we identify all present clients needs to identify and asses future requirements, as customer satisfaction has always been key to our business.
We are extremely proud of the team's achievement and we will endeavour to consistently improve the quality of our services that in turn increases the satisfaction of our customers, employees and suppliers and stakeholders.